Effective Date: May 29, 2025

1. Confidentiality and Trust

At Simbisanai, we understand that mental health support requires the highest level of privacy and trust. We are committed to maintaining the strictest confidentiality of all interactions between employees and counselors.

– Your identity is protected: The identity of Simbisa Brands employees who use the Simbisanai platform will remain strictly confidential and will not be disclosed to any unauthorized party, including Simbisa Brands management.

– No unauthorized access: Only appointed and trained counselors with appropriate authorization will have access to your shared information.

2. Information We Collect

We may collect the following types of information to facilitate the counseling services:

– Basic account information (e.g., employee Number or Mobile Number)

– Chat messages between the user and the counselor

– App usage data (for service improvement)

– Optional demographic or well-being assessments (if provided voluntarily)

3. How Your Information Is Used

Information collected via the Simbisanai platform is used exclusively for the purpose of providing mental health support, including:

– Enabling one-on-one counseling sessions

– Understanding usage trends to improve service delivery

– Providing support in line with ethical counseling standards

4. No Third-Party Sharing

Your personal information and chat content will never be shared with third parties, advertisers, or any other external entity.

– No commercial use: Your data will not be sold, rented, or used for any marketing or promotional purposes.

– Internal use only: Aggregated, non-identifiable usage statistics may be used for internal reporting to improve services but will never reveal individual identities.

5. Data Security

We take the protection of your data seriously and implement technical and administrative safeguards to ensure its safety, including:

– End-to-end encryption for chat communications

– Secure authentication and access control

– Routine system and data audits

6. Your Rights

As a user of Simbisanai, you have the right to:

– Access your personal information

– Request deletion of your account and associated data

– Ask questions or raise concerns regarding how your data is used

To exercise any of these rights, please contact: [Insert Contact Email or Support Details]

7. Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made, we will notify users within the app and update the “Effective Date” at the top of this policy.